Privacy Policy

This privacy policy explains how High Click Rate Limited (trading as Lewis Bacon, and operating Artist Online Home and High Click Rate) collects, uses, and protects your personal data. We are committed to handling your information with care and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

This website is operated by High Click Rate Limited. Through it we offer Artist Online Home (a website design and setup service for artists and creatives) and High Click Rate (marketing and web design services for businesses). For the purposes of data protection law, High Click Rate Limited is the data controller.

• Business name: High Click Rate Limited, trading as Lewis Bacon
• Company number: 10681610 (registered in England and Wales)
• Registered office: 74 Brodrick Road, Eastbourne, BN22 9NS
• VAT number: GB 2669757538
• Contact email: info@highclickrate.co.uk
• Website: lewisbacon.co.uk

If you have any questions about how your data is used, please contact us at the email above.

2. What Data We Collect

We collect the following personal data when you interact with our website, make an enquiry, or purchase our services:

Information you provide directly

• Name and email address
• Business or trading name
• Billing address
• Payment details (processed securely by Shopify Payments / Stripe; we do not store card details)
• The content of any enquiry you send us about our services, including through a contact form, email, or booking
• Any information you share during a clarity session, consultation, or project communications

Information collected automatically

• Device type, browser, and operating system
• IP address and approximate location
• Pages visited and time spent on site (via website analytics)
• Referral source (how you found us)

Cookies and similar technologies

Our website uses cookies, which are small text files stored on your device, to help the site function and to understand how visitors use it. These include essential cookies required for the store to operate, optional analytics cookies, and, where enabled, advertising cookies from providers such as Google and Meta that help us measure and improve our marketing. You can manage cookie preferences through our cookie banner (where shown) and your browser settings. For more information, see Shopify's cookie policy at shopify.com/legal/cookies.

3. Why We Collect Your Data and Our Lawful Basis

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

• Contract performance: to process your order, deliver your project, and communicate with you about your service
• Legitimate interests: to respond to enquiries about our services, to improve our website and offering, to measure our marketing, and to prevent fraud
• Legal obligation: to meet financial record-keeping requirements
• Consent: for any marketing emails or newsletters you opt into, and for non-essential advertising cookies (you can withdraw consent at any time)

4. How We Use Your Data

• Respond to enquiries and consultation requests
• Process and fulfil your order
• Communicate with you about your project or engagement
• Send order confirmations and service updates
• Meet our legal and financial obligations
• Improve our website and services (using aggregated, anonymised data)
• Measure and improve our marketing, where you have consented to advertising cookies
• Send occasional marketing emails, only where you have given consent

5. Who We Share Your Data With

We do not sell your personal data. We may share it with trusted third parties who help us deliver our service:

• Shopify Inc.: our e-commerce platform, which processes payments and stores order data. View their privacy policy at shopify.com/legal/privacy.
• Stripe / Shopify Payments: for secure payment processing
• Email service providers: for transactional and marketing emails (where applicable)
• Analytics and advertising providers (such as Google and Meta): where enabled, to help us understand site usage and measure our marketing
• HMRC and legal authorities: where we are required to do so by law

Where we deliver marketing or web services to a business client and handle data on their behalf, we act as a processor for that client, and our handling of that data is governed by our agreement with them.

6. International Data Transfers

Some of our third-party providers (including Shopify) operate outside the UK. Where your data is transferred internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses, in line with UK GDPR requirements.

7. How Long We Keep Your Data

• Order and customer records: up to 7 years (to meet HMRC financial record requirements)
• Enquiry data: for as long as needed to respond and for a reasonable period afterwards, then deleted
• Marketing communications data: until you unsubscribe or withdraw consent
• Website analytics data: in anonymised or aggregated form

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access: request a copy of the data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete data
• Right to erasure: request that we delete your data, where no legal obligation requires us to keep it
• Right to restrict processing: ask us to limit how we use your data in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@highclickrate.co.uk. We will respond within 30 days.

9. Marketing Communications

We will only send you marketing emails if you have given your explicit consent. Every marketing email includes an unsubscribe link. You can also opt out at any time by emailing info@highclickrate.co.uk.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Payments are processed through Shopify's secure, PCI-DSS compliant infrastructure, so we never see or store your full payment card details.

11. Complaints

If you believe your data has been handled unlawfully, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

We would always appreciate the opportunity to address your concern directly first, so please do reach out before contacting the ICO.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: June 2026