Privacy policy

Privacy Policy

This privacy policy explains how Artist Online Home (operated by High Click Rate Limited, trading as Lewis Bacon) collects, uses, and protects your personal data. We are committed to handling your information with care and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Artist Online Home is a website design and setup service for artists and creatives, operated by High Click Rate Limited. For the purposes of data protection law, High Click Rate Limited is the data controller.

  • Business name: High Click Rate Limited, trading as Lewis Bacon
  • Contact email: info@highclickrate.co.uk
  • Website: lewis-bacon.myshopify.com

If you have any questions about how your data is used, please contact us at the email above.

2. What Data We Collect

We collect the following personal data when you interact with our website or purchase our services:

Information you provide directly

  • Name and email address
  • Business or trading name
  • Billing address
  • Payment details (processed securely by Shopify Payments / Stripe — we do not store card details)
  • Any information you share during the clarity session or project communications

Information collected automatically

  • Device type, browser, and operating system
  • IP address and approximate location
  • Pages visited and time spent on site (via Shopify analytics)
  • Referral source (how you found us)

Cookies

Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it. These include essential cookies required for the store to operate, and optional analytics cookies. You can manage cookie preferences through your browser settings. For more information, see Shopify's cookie policy at shopify.com/legal/cookies.

3. Why We Collect Your Data and Our Lawful Basis

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

  • Contract performance — to process your order, deliver your website project, and communicate with you about your service
  • Legitimate interests — to improve our services, understand how our website is used, and prevent fraud
  • Legal obligation — to meet financial record-keeping requirements
  • Consent — for any marketing emails or newsletters you opt into (you can withdraw consent at any time)

4. How We Use Your Data

  • Process and fulfil your order
  • Communicate with you about your project
  • Send order confirmations and service updates
  • Respond to enquiries and support requests
  • Meet our legal and financial obligations
  • Improve our website and services (using aggregated, anonymised data)
  • Send occasional marketing emails, only where you have given consent

5. Who We Share Your Data With

We do not sell your personal data. We may share it with trusted third parties who help us deliver our service:

  • Shopify Inc. — our e-commerce platform, which processes payments and stores order data. View their privacy policy at shopify.com/legal/privacy.
  • Stripe / Shopify Payments — for secure payment processing
  • Email service providers — for transactional and marketing emails (where applicable)
  • HMRC and legal authorities — where we are required to do so by law

6. International Data Transfers

Some of our third-party providers (including Shopify) operate outside the UK. Where your data is transferred internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses, in line with UK GDPR requirements.

7. How Long We Keep Your Data

  • Order and customer records: up to 7 years (to meet HMRC financial record requirements)
  • Marketing communications data: until you unsubscribe or withdraw consent
  • Website analytics data: in anonymised or aggregated form

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to access — request a copy of the data we hold about you
  • Right to rectification — ask us to correct inaccurate or incomplete data
  • Right to erasure — request that we delete your data, where no legal obligation requires us to keep it
  • Right to restrict processing — ask us to limit how we use your data in certain circumstances
  • Right to data portability — receive your data in a structured, machine-readable format
  • Right to object — object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@highclickrate.co.uk. We will respond within 30 days.

9. Marketing Communications

We will only send you marketing emails if you have given your explicit consent. Every marketing email includes an unsubscribe link. You can also opt out at any time by emailing info@highclickrate.co.uk.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Payments are processed through Shopify's secure, PCI-DSS compliant infrastructure — we never see or store your full payment card details.

11. Complaints

If you believe your data has been handled unlawfully, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

We would always appreciate the opportunity to address your concern directly first — please do reach out before contacting the ICO.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: March 2026